成败在此一举！酒店各部门面试问题精编

前台英语面试问题：

1.能用英语自我介绍吗？

Could you introduce yourself in English?

 

2.您是如何培训本部门员工的？

How do you train the staff of your department?

 

3.如果酒店正式录取您，您上班第一件事是做什么？

If you are employed by the hotel, what will you do firstly?

 

4.请画出西餐banquet流程图。

Please illustrate the procedure of western restaurant banquet。

 

5.您如何理解服务行业的“服务意识”？

How do you comprehend the “service consciousness” of service trade?

 

6.您是如何理解职业道德的？

How do you perceive the morality of career?

 

7.请举例您在工作中遇到的几件困难，而您是如何克服的？

Could you list some difficulties during your work? And how did you conquer them?

 

8.您对您以前的直属领导有何看法？

How do you like your senior leader who led you directly before?

 

9.你的期望待遇是什么？

What kind of treatment do you expect?

 

10.请你用英文介绍目前服务的公司。

Could you introduce the company which you are serving in English?

 

11.如果我酒店雇用你，你觉得可以为部门带来什么样的贡献？

What could you make a contribution to our hotel if you are employed by our hotel?

 

12.你是怎么知道我们招聘酒店前台接待这个职位的呢？

How do you know the message that we have this vacancy?

 

13.除了工资，还有什么福利最吸引你？

Besides the salary, what welfare attract you mostly?

 

14.你参加过什么业余活动？

What amateur activities have you ever taken part in ?

 

餐厅服务员面试问题：

1. Say something about the duties of the waiter / waitress

说一下餐厅服务员的工作职责是什么.

 

2. What’s your daily job?

你的日常工作是什么?

 

3. Do you think a cordial smile is important when you are serving the guest? Why?

你认为当你服务客人的时候亲切的微笑是很重要的吗?为什么?

 

4. How big is your restaurant? How many dining-seats

你们的餐厅有多大?有多少张桌子?

 

5. Do you know how to set up table?

知道怎样摆台吗?

 

6. What’s your shift?

你都有什么班次?

 

7. How do you make sure you make guests happy in the restaurant with F & B service?

你如何确保你的客人在餐厅高兴的用餐?

 

8. If the guest angry what should you do?

如果顾客生气了你该怎么办?

 

9. Why do you apply for waiter /waitress? What’s the waiter / waitress?

你为什么申请服务员这个职位?什么是餐厅服务员?

 

10. How to take order?

怎样进行点单?

 

11. What’s good service? / What’s the team work for you?

什么是优质的服务? 什么是团队精神?

 

12. How do you make unique service?

怎样做到独一无二的服务?

 

13. Do you know what is the customer service?

你知道什么是客户服务吗?

 

14. What will you do when you finish the job?

工作之余做些什么?

 

15. What do you like in your job? And don’t like?

在你的工作中你喜欢做什么?不喜欢什么?

 

16. What is your character?

你的个性怎样?

 

17. Do you know Chinese cuisine?

你知道中国的菜系吗?

 

18. Can you name some dishes? / soups?

能说出一些菜的名字吗? 汤的名字?

 

19. What is your special dish today?

今天的特色菜是什么?

 

20. What kind of boss do you expect ? What do you think of your boss?

你希望有什么样的上司?对你的老板怎样看?

 

21. How many floors in your hotel? Your restaurant in which floor?

你们的酒店有几层楼?餐厅在几楼?

 

22. What’s your supervisor name?

你们的主管叫什么名字?

 

23. How many restaurants in your hotel?

酒店里有多少餐厅?

 

24. What is the name of your restaurant ?

餐厅的名字?

 

25. Can you describe your hotel ?

能描述一下你们的酒店吗?

 

26. What is you weakness during work?

你在工作中的缺点是什么?

 

27. What are some foods that you know are healthy for your body?

你知道什么食物对身体有益吗?

 

28. How to handle errors in the work, give example.

工作中出现错误怎样处理，举例说明。

 

29. How many staff working in restaurant?

餐厅有多少员工?

 

30. If you and your roommates have a conflict will affect the work?

如果你与你的室友发生矛盾会影响工作吗?

 

31. Please illustrate the procedure of western restaurant banquet.

请画出西餐宴会的流程图。

 

客房服务员面试问题：

1.    Why do you apply for room attendant? What’s the room attendant

你为什么申请做客房服务员?什么是客房服务员?

 

2. What’s your main duty?

主要的工作职责?

 

3. What do you think of your responsibility for this job?

您认为您的岗位职责有哪些?

 

4. How do you make rooms?

你怎样打扫房间?

 

5. How many rooms do you have in your hotel ?

酒店有多少间房间?

 

6. How many deluxe rooms ? and executive rooms and suites?

有多少豪华间?行政间和套间?

 

7. What is the rate of today ?

今天的房价是多少?

 

8. How long will you make up a room?

打扫一间房间需要多长时间?

 

9. How many rooms can you clean/make every day?

每天可以打扫多少房间?

10. How long will you make a bed ?

铺一张床需要多长时间?

 

11. How to make the bed?

怎样铺床?

 

12. How many pillows on the bed ?

床上有几个枕头?

 

13. How to ask for help when you meet the problem you can’t solve?

遇到解决不了的问题怎样求助?

 

14. What should you prepare for bath room?

卫生间通常需要准备些什么?

 

15. How to clean the bath room ?

怎样打扫卫生间?

 

16. What kind of detergent usually to use?

通常用什么清洁剂?

 

17. How to make turn-down service?

怎样做夜床?

 

18. Can you talk about when you work in HK which things you did good and which not good ? Why?

能否说说你在客房工作中觉得做得好的是什么?做的不好的又是什么?为什么?

 

19. Do you how many things on the pushcart?

客房打扫房间的时候推的手推车上都放有那些东西?

 

20. How many tools will you take with you?

打扫房间需要带哪些工具?